Original title: svchost.exe - Application Error.when I'm online I keep getting error message popping up as follows;svchost.exe - Application ErrorThe instruction at "0x7c923845" referenced memory at "0x00000000". the memory could not be "read".Then my computer freezes up

Hi CrisA,· Which browser you are using?· Did you make any software or hardware changes on your machine prior to this issue?· Do you get the error message only when you go online or at other instances?Let’s follow these methods & check if it helps.Method 1You may run the Memory Diagnostics Tool on your machine which helps to detect problems with the computer’s memory.Method 2If you are using Internet Explorer, you may follow this link & check if the issue persists.Internet Explorer does not start or stops respondingHope the information helps. Please post back and let us know.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.

I have a system with the same error:svchost.exe - Application ErrorThe instruction at "0x7c923845" referenced memory at "0x00000000". the memory could not be "read".Then my computer freezes upAs far as I can tell, this happened just after updating windows live messenger last week. I notice that I can browse towww.microsoft.com but I am not able to get to windowsupdate.microsoft.com or update.microsoft.com. I am not able to browse to WU from IE8 or Firefox. Windows update is the only site I"ve found that I can not access. For what it's worth, WinXP sp3...

As I have a Toshiba laptop I eventually performed the 'product recovery' process. It took hours to reload everything after the hard drive was re-configured but it seems to have resolved the problems I'd been having. Drastic solution I know but I'm not a 'techie' so was becoming more and more frustrated by constant 'freezes' and poor performance. I can only assume that my Windows XP system had somehow been corrupted. It's all running very well now, fingers crossed!

Not sure what triggered it on my machine, I don't use 'messenger' but I had worked out that it was something to do with Windows. As I have a Toshiba laptop I eventually performed the 'product recovery' process using their 'product recovery disc'. It took hours to reload everything and download updates after the hard drive was re-configured but it seems to have resolved the problems I'd been having. Drastic solution I know but I'm not a 'techie' so was becoming more and more frustrated by constant 'freezes' and poor performance. I can only assume that my Windows XP system had somehow been corrupted. It's all running very well now, fingers crossed!

Hi CrisA,Thank you for replying.Glad to know that the issue has been resolved.If you have any further issue on your computer, please post your question we will be happy to help you.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.